Returns and Cancellations

Apex Gaming PCs – Returns & Cancellations Policy
Your Satisfaction, Guaranteed

At Apex Gaming PCs, we’re committed to making sure you’re thrilled with your purchase. Our Returns and Cancellations Policy is designed to be fair, transparent, and hassle-free, so you can shop with confidence. Here’s everything you need to know:

Returns Policy

30-Day No-Questions-Asked Returns

  • If your PC arrives damaged, dead on arrival (DOA), has incorrect parts, or with significant issues that our team can’t resolve remotely, we’ve got you covered. You’re eligible for:
    • A full refund or a free replacement PC shipped within 72 hours (based on part and model availability).
    • Free return shipping for eligible returns.
  • To qualify, the PC must be returned in the same functioning condition it was delivered in.

Other Returns

  • If you’re returning a PC for any other reason:
    • A 25% restocking fee will apply.
    • Shipping expenses will not be refunded.

Exclusions from Standard Returns

Certain products are ineligible for return under our standard policy, including:

  • Custom loop PCs.
  • PCs shipped with non-standard parts requested by the customer.
  • PCs with custom modifications, decals, or paint.
  • PCs requested for return more than 14 days after delivery.

Military APO & International Returns

  • For military APO addresses and international customers (outside the U.S.), return times may be extended due to longer shipping times.

Refusal of Delivery

Please note that refusing a shipment does not qualify as a valid cancellation or return and will not automatically result in a refund. Because each of our PCs is built to order, by the time your system is shipped, we have already purchased and assembled components specifically for you.

  • Shipping & Handling Costs: If a shipment is refused, the round-trip shipping costs—both to your address and back to our facilities—will remain the responsibility of the customer.
  • No Automatic Refund: We will not issue a refund simply because an order is refused; if a shipment is returned to us, we reserve the right to charge restocking or handling fees consistent with our Returns Policy.
  • Custom-Built Items: Once the two-hour cancellation window has passed and assembly begins, your PC is considered “in production.” We build, test, and package every custom PC to ensure top performance, and this process incurs significant labor and component costs.
  • Further Steps: If you refuse a shipment and wish to discuss next steps, you must contact us at Support@ApexGamingPCs.com. We will review your case and any applicable fees will be explained in detail.

Return to Sender

Returned PCs

  • If a PC is returned to us after shipment, we’ll notify you and request additional information.
  • If we don’t hear back within 30 days, the order will be canceled, and a 25% restocking fee will apply.

Cancellations Policy

At Apex Gaming PCs, we pride ourselves on delivering your dream gaming machine as quickly and efficiently as possible. The moment you place your order, our team begins preparing for production—selecting and reserving high-quality components, assembling, testing, and packaging your system so it’s ready to ship as soon as possible. Given the investment of time and resources in these initial stages, we offer a brief window for any last-minute changes to your order.

  1. Two-Hour Cancellation Window

    • No Questions Asked: You have two hours from the time your order is placed to cancel. Within these two hours, simply click here and enter the email address associated with your order to access the cancellation option.
    • No Fees: Cancellations made during the two-hour window incur no fees. We understand that sometimes you just need a moment to reconsider.

  2. After Two Hours

    • After the initial two hours, our team begins the fulfillment process. Once fulfillment has started, cancellations are no longer possible.

  3. Why Only Two Hours?

    • Immediate Fulfillment: We waste no time in getting your PC started. Within hours of your order, we are already picking parts, ordering what might be needed, beginning assembly, and scheduling testing to ensure your system meets our performance and quality standards. Once those two hours have passed, we’ve already committed staff time, allocated components, and maybe even begun the assembly or testing process. At that point, we’re unable to cancel your order.
    • Significant Resource Commitment: High-end components are reserved just for your build, and our team starts prepping everything almost immediately. Once these steps are underway, reversing the process involves more than just a simple order update—it disrupts our workflow and ties up resources that could be used for other customers.

Custom Gaming PCs

  • Our custom PCs are built to order, and processing times typically range from 2–4 weeks (average lead time is 13-18 business days).
  • For water-cooled systems, lead times may extend up to 30 business days.
  • If your order is delayed beyond 30 business days or the specified lead time, you may cancel for a full refund (including PC, taxes, and shipping) by contacting Support@ApexGamingPCs.com. If your order is delayed beyond 20 business days but has completed its fulfillment process and is pending shipment it can not be canceled. 

Same Day Ship (SDS) & Ready to Ship (RTS) PCs

  • SDS & RTS orders cannot be canceled.
  • Same Day Ship laptops may take up to 5 business days to ship.

Delayed Orders

  • If your order exceeds 30 business days or the specified lead time for SDS, RTS, or Rush Builds, you may cancel for a full refund by contacting Support@ApexGamingPCs.com.

Pending Payments

  • Orders delayed due to non-payment for requested changes cannot be canceled, regardless of the time since the order was placed.
  • We will not ship any PC without complete payment.

Refunds

  • Refunds are issued using the original payment method only.

Order Timing

  • If an order is placed after 12 pm CST, the first business day toward the lead time will be the following business day.

High Fraud Risk Orders

  • If our payment processor flags an order as having a high risk of fraud, we’ll request additional information before shipping.
  • If we don’t receive a reply within 30 days, the order will be canceled and fully refunded.

Transparency and Communication

All terms and conditions of our Returns and Cancellations Policy are clearly outlined in your order confirmation email, as well as on our checkout page. We believe in keeping you informed every step of the way.

We’re Here to Help

If you have any questions or need assistance with a return or cancellation, our support team is ready to help. Contact us at Support@ApexGamingPCs.com.

At Apex Gaming PCs, your satisfaction is our priority. Thank you for trusting us with your gaming needs!